At The Urban Drapes, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines how we handle shipping for orders placed on our website theurbandrapes.com.
1. Shipping Locations
We currently ship across India. For international shipping requests, please contact us before placing your order at support@theurbandrapes.com.
2. Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation.
You will receive a notification once your order has been shipped.
3. Shipping Time & Charges
Estimated delivery times and charges are as follows:
- Standard Shipping (India): 4–7 business days – Free on orders above ₹999, ₹60 on orders below
- Express Shipping: 2–4 business days – Charges calculated at checkout (if available)
4. Tracking Your Order
Once your order is shipped, you will receive an email or SMS with the tracking number and courier details.
You can track your shipment on the courier’s website using the tracking number provided.
5. Delays
While we try our best to ensure timely delivery, unforeseen circumstances like weather, courier delays, or regional restrictions may impact delivery times.
We appreciate your patience and understanding in such situations.
6. Incorrect Shipping Information
Please ensure your shipping address and contact details are correct at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
7. Delivery Issues
If you haven’t received your order within the estimated time, please contact us at
support@theurbandrapes.com with your order number.
We will assist you in tracking or resolving the issue with the courier service.
8. Contact Us
For any questions related to shipping or your order, contact us at:
- Email: support@theurbandrapes.com
- Website: https://theurbandrapes.com