At The Urban Drapes, we are committed to delivering your products safely and on time.
This Shipping Policy explains how we handle order processing, delivery timelines, charges, and more.
1. Shipping Locations
We currently ship across all major cities and towns in India.
For international orders, please contact us at
support@theurbandrapes.com before ordering.
2. Order Processing Time
- All orders are processed within 1–3 business days (Monday to Friday).
- Orders placed on weekends or holidays are processed on the next business day.
3. Delivery Timelines
Estimated delivery time after dispatch:
- Standard Shipping (India): 4–7 business days
- Express Shipping (if available): 2–4 business days
Delivery times may vary depending on your location and courier service performance.
4. Shipping Charges
- FREE shipping on all prepaid orders above ₹999.
- A flat ₹60 shipping fee applies to orders below ₹999.
- Express shipping charges (if available) will be calculated at checkout.
5. Tracking Your Order
Once your order is dispatched, you will receive an email or SMS with your tracking number.
You can track your delivery on the courier’s website using this number.
6. Delays and Force Majeure
Although we aim for timely delivery, occasional delays may occur due to:
- Weather conditions
- Government regulations or lockdowns
- Courier partner delays
- Incorrect or incomplete shipping information
We appreciate your patience and understanding in such situations.
7. Address Errors & Undeliverable Packages
Please double-check your shipping address and contact details before placing an order.
We are not responsible for delayed or lost deliveries due to incorrect or incomplete addresses.
If an order is returned to us due to non-delivery or incorrect address,
the customer will be responsible for reshipping charges.
8. Need Help?
For questions about your order or our shipping process, contact us at:
- Email: support@theurbandrapes.com
- Website: https://theurbandrapes.com