{"id":329,"date":"2025-07-21T07:55:29","date_gmt":"2025-07-21T07:55:29","guid":{"rendered":"https:\/\/theurbandrapes.com\/?page_id=329"},"modified":"2025-08-23T07:24:25","modified_gmt":"2025-08-23T07:24:25","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/theurbandrapes.com\/?page_id=329","title":{"rendered":"Cancellation and Refund"},"content":{"rendered":"<p>\nAt <strong>The Urban Drapes<\/strong>, we are committed to delivering your orders quickly, safely, and efficiently.<br \/>\nThis policy outlines our <strong>Shipping, Cancellation, and Refund<\/strong> processes for orders placed on our website<br \/>\n<a href=\"https:\/\/theurbandrapes.com\" target=\"_blank\" rel=\"noopener\">theurbandrapes.com<\/a>.\n<\/p>\n<h2>1. Shipping Locations<\/h2>\n<p>We currently ship across India. For international shipping requests, please contact us before placing your order at<br \/>\n<a href=\"mailto:support@theurbandrapes.com\">support@theurbandrapes.com<\/a>.<\/p>\n<h2>2. Processing Time<\/h2>\n<p>Orders are typically processed within <strong>1\u20133 business days<\/strong> (excluding weekends and public holidays) after receiving your order confirmation.<br \/>\nYou will receive a notification once your order has been shipped.<\/p>\n<h2>3. Shipping Time &#038; Charges<\/h2>\n<ul>\n<li><strong>Standard Shipping (India):<\/strong> 4\u20137 business days \u2013 <strong>Free on orders above \u20b9999<\/strong>, \u20b960 on orders below.<\/li>\n<li><strong>Express Shipping:<\/strong> 2\u20134 business days \u2013 Charges calculated at checkout (if available).<\/li>\n<\/ul>\n<h2>4. Tracking Your Order<\/h2>\n<p>Once shipped, you will receive an email or SMS with the tracking number and courier details.<br \/>\nYou can track your order on the courier\u2019s website using the tracking number provided.<\/p>\n<h2>5. Delays<\/h2>\n<p>We make every effort to ensure timely delivery. However, unforeseen circumstances such as weather conditions, courier delays,<br \/>\nor regional restrictions may affect delivery timelines. We appreciate your understanding in such cases.<\/p>\n<h2>6. Incorrect Shipping Information<\/h2>\n<p>Please ensure your shipping address and contact details are correct at checkout.<br \/>\nWe are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.<\/p>\n<h2>7. Delivery Issues<\/h2>\n<p>If you haven\u2019t received your order within the estimated time, please contact us at<br \/>\n<a href=\"mailto:support@theurbandrapes.com\">support@theurbandrapes.com<\/a> with your order number.<br \/>\nWe will assist you in tracking or resolving the issue with the courier.<\/p>\n<h2>8. Order Cancellation<\/h2>\n<p>You may cancel your order within <strong>24 hours of placing it<\/strong>, provided it has not already been shipped.<br \/>\nOnce shipped, cancellation requests cannot be accepted.<\/p>\n<h2>9. Returns &#038; Refunds<\/h2>\n<ul>\n<li><strong>Eligibility:<\/strong> Returns are accepted only for defective, damaged, or incorrect products received.<\/li>\n<li><strong>Return Window:<\/strong> You must initiate a return request within <strong>7 days of delivery<\/strong>.<\/li>\n<li><strong>Refund Method:<\/strong> Refunds will be processed to your original payment method within <strong>7\u201310 business days<\/strong> after inspection and approval of the returned product.<\/li>\n<li><strong>Non-Returnable Items:<\/strong> Certain items such as used\/worn products, sale items, or customized orders are not eligible for return\/refund.<\/li>\n<\/ul>\n<h2>10. Contact Us<\/h2>\n<p>For any questions related to shipping, cancellations, or refunds, please reach out to us:<\/p>\n<ul>\n<li>Email: <a href=\"mailto:support@theurbandrapes.com\">support@theurbandrapes.com<\/a><\/li>\n<li>Website: <a href=\"https:\/\/theurbandrapes.com\" target=\"_blank\" rel=\"noopener\">https:\/\/theurbandrapes.com<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>At The Urban Drapes, we are committed to delivering your orders quickly, safely, and efficiently. This policy outlines our Shipping, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-329","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/theurbandrapes.com\/index.php?rest_route=\/wp\/v2\/pages\/329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theurbandrapes.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theurbandrapes.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theurbandrapes.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theurbandrapes.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=329"}],"version-history":[{"count":4,"href":"https:\/\/theurbandrapes.com\/index.php?rest_route=\/wp\/v2\/pages\/329\/revisions"}],"predecessor-version":[{"id":407,"href":"https:\/\/theurbandrapes.com\/index.php?rest_route=\/wp\/v2\/pages\/329\/revisions\/407"}],"wp:attachment":[{"href":"https:\/\/theurbandrapes.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}